To help your executive management team become top performers in their peer group, CSP provides periodic analysis and consultation that considers all the key metrics and compiles actionable data collected across your organization, including by region. Best-in-Class Comparisons and Key Driver Analysis are provided annually to help compare your results to other organizations and to identify the key satisfaction drivers and key performance behaviors that best predict a customer’s satisfaction with the overall performance of the employee.

CSP’s Internal Department Assessment is an evaluation tool that provides a baseline of performance across your organization. The data received from the completed evaluation allows you to take action, such as implementing a rewards program, making improvements to processes, or coaching and training your employees. These improvements empower your employees to be more successful and to grow with the organization.

At CSP, we understand that internal processes can hamper productivity, communication gaps happen, and employees can become disengaged. These symptoms can be remedied through our simple and customizable Voice of the Employee solutions. Knowing that its impact on your customers is both direct and immediate, and thanks to our technology that integrates all your channels with data, we can help you carve out a successful roadmap that leads to your organization’s internal culture alignment.