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Data Analysis & Consultation
CX DATA ANALYSIS & CONSULTATION SOLUTIONS

At CSP, our ability to analyze customer journey metrics, key drivers, comparative peer group benchmarks, and to identify actionable observations is what sets us apart. Working in collaboration with CSP means figuring out through extensive consultation where to focus your resources to improve key areas of your business.

With customized results, produced by our research analysts who specialize in tabulating, running regression and correlating analysis testing, analyzing, and identifying key satisfaction drivers and key performance behaviors to help ensure customer satisfaction, you can take the path that leads to service quality and CX excellence.

HOW WE DO IT

Leveraging and maximizing our skills, experience, and passion for customer experience improvement solutions, coupled with the latest in VoC/CX survey technology, we’re able to provide you with the intelligent and actionable analysis you need to see your organization thrive.

WHAT YOU GET
  • Biannual Executive Consultation presentations
  • Key Driver Analysis
  • Industry and Peer Group Benchmarking comparisons
  • Key Metric Scores, Satisfaction drivers, and Performance behaviors down to the employee level
  • Actionable Insights and Recommendations from CSP’s team of CX Certified Research Analysts
Where we made a difference
UNDENIABLE IMPACT ON BUSINESS ACCOUNTS

“After teaming up with CSP we grew our business accounts by 1,247% over the next five (5) years. I credit CSP with helping our company hear the voice of our customer through the data, make that customer satisfaction actionable, and then follow through by designing and conducting training and development sessions to establish and maintain our company’s customer-centered culture at its highest level.”

SVP, Customer Experience

EXPONENTIAL GROWTH

“The most rewarding aspect of our partnership with CSP is their ability to report dramatic growth from our comprehensive service initiative. Compared to our peer group, we have had unprecedented growth. One area of our account portfolio went from 18% to 142% growth.”

SVP, Treasurer

MORE THAN DOUBLED OUR BOTTOM LINE

“We grew our business steadily over the first 107 years to $142,000,000. Over the next five (5) years in our partnership with CSP we grew to $368,000,000.”

SVP, Accounting & Finance

TALK TO OUR EXPERTS