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Comprehensive Program Management
CSP’S COMPREHENSIVE APPROACH TO CX MANAGEMENT

When you deal with CSP, your choice provider of CX management programs and customized market research solutions, you’re accessing solutions that allow you to tun your organization’s customer service into your most valuable asset.

HOW WE DO IT

To provide actionable analysis and consultation that enables your organization to increase revenue, customer retention and profitability, we favor a comprehensive approach to customer experience management and a range of innovative research methodologies tailored to your unique CX objectives.

WHAT YOU GET
  • Annual analysis identifying high impact data
  • CX program implementation strategy with your team
  • Dedicated customer service manager
  • Midyear program evaluation conducted by CX experts
  • Ongoing executive consultation, including support, reporting and analysis
Where we made a difference
UNDENIABLE IMPACT ON BUSINESS ACCOUNTS

“After teaming up with CSP we grew our business accounts by 1,247% over the next five (5) years. I credit CSP with helping our company hear the voice of our customer through the data, make that customer satisfaction actionable, and then follow through by designing and conducting training and development sessions to establish and maintain our company’s customer-centered culture at its highest level.”

SVP, Customer Experience

EXPONENTIAL GROWTH

“The most rewarding aspect of our partnership with CSP is their ability to report dramatic growth from our comprehensive service initiative. Compared to our peer group, we have had unprecedented growth. One area of our account portfolio went from 18% to 142% growth.”

SVP, Treasurer

MORE THAN DOUBLED OUR BOTTOM LINE

“We grew our business steadily over the first 107 years to $142,000,000. Over the next five (5) years in our partnership with CSP we grew to $368,000,000.”

SVP, Accounting & Finance

TALK TO OUR EXPERTS