Voice of the Employee

VOICE OF EMPLOYEE INSIGHTS

Voice of Customer Insights set the stage for understanding how crucial internal processes are in shaping a company’s productivity.

Managing Change Through Voice of Employee Insights:

At CSP, we recognize that these procedures, however well-designed, can sometimes create obstacles, impede productivity, and even lead to communication gaps. Moreover, we are keenly aware that such circumstances can result in employee disengagement.

35 Years of Improving Employee Performance

Drawing from our vast experience and our highly customizable Voice of the Employee solutions, we have the capacity to precisely identify your department’s most urgent challenges. Having this knowledge, we then understand that these issues don’t just affect your team, but also have an immediate and direct impact on your customers.

Armed with this understanding and using our proven methods, we are in a prime position to assist you in carving out a successful roadmap. This pathway does not merely address immediate issues; instead, it contributes to the broader goal of aligning your organization’s internal culture. Ultimately, we are committed to creating a harmonious and productive environment that simultaneously satisfies both your employees and your customers.

HOW WE DO IT

Voice of Customer Insights matter. They guide us as we assess your team’s engagement. Through these evaluations, we gain essential insights. These insights are a roadmap to better team growth and interaction.

Our next move is data transformation. It turns complex findings into useful facts. These facts reflect your employees’ experiences and views.

But we don’t stop at data. We offer expert analysis too. This helps clarify what drives engagement and service in your team. With this knowledge, you can foster a more effective, engaged workforce.

WHAT YOU GET

Blueprint for internal structure alignment
Data on employee engagement
Organizational performance insight
Actionable data pertaining to employee POV

Where we made a difference

“BrandBank would not have achieved it’s unprecedented growth and Best-In-Class recognition without its partnership with CSP. CSP helped us hear the voice of the customer through the data, then analyzed that data to become actionable, and then followed through by designing and conducting training and development sessions to establish and maintain BrandBank’s customer-centric culture at its highest level.”

VICE PRESIDENT RETAIL SALES & SERVICE MANAGER

“CSP’s ‘Voice of the Customer’ research is unbeatable for assessing customer loyalty. We look for data that prompts action. That’s exactly what we get from CSP. Their ‘Voice of the Customer’ research gives us a clear picture of the attitudes and behaviors that are impacting our bottom line. CSP’s suggestions are helping us entice new customers and maintain long-term ones, thanks to a proven process that holds our people accountable for how they treat our customers. We recommend them to anyone who wants to reach the highest standards of customer service.”

PRESIDENT OF CONSUMER BANKING

“CSP showed us how our customers view our business. At United Community Bank, service is our distinction – and it is why we call ourselves The Bank that SERVICE Built. We also understand that satisfied customers buy more products and refer their friends, which helps us grow our bank and improve economic performance. It is vitally important to consistently measure our customer satisfaction and improve our customer service at all contact points. CSP helps us do both. CSP has the best solution and customer service in the marketplace. So like our referring customers, let me refer you to CSP.”

EVP OF MARKETING

TALK TO OUR EXPERTS

VOICE OF EMPLOYEE INSIGHTS

Voice of Customer Insights set the stage for understanding how crucial internal processes are in shaping a company’s productivity.

Managing Change Through Voice of Employee Insights:

35 Years of Improving Employee Performance

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