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CSP’S VoC Evaluation Technology Tools

At CSP, we pride ourselves on our VoC evaluation technology tools.

But that’s not all; we go the extra mile by employing the latest web-based dashboards, all customized specifically for you.

Customer Experiences Customized For You

Building on this, CSP has the capability to design custom CX programs. With these, we capture feedback instantly and systematically at crucial touchpoints throughout your customer and employee journeys.

But we don’t stop there. In an effort to provide you with the best possible service, we at CSP are always looking for ways to harness advanced technology solutions. This includes, but isn’t limited to, employing powerful web-based tools and dashboards.

Using these tools, combined with leading industry program applications, we can give your organization the edge it needs to thrive in today’s competitive market. By making technology work for you in this way, we ensure you stay ahead of your competition.

HOW WE DO IT

The Best Tools For You.

CSP firmly believes in the power of VoC evaluation tools, CX technology, and web-based dashboards.  We seamlessly integrate all of these tools across all channels. The result of such integration is clear: your organization is a leader of expert data analysis and consultation. In addition, this approach brings with it many benefits. For one, it allows for clear identification of key customer drivers. In turn, this provides you crucial insights that you need to boost your revenue growth.

Increase Retention.

Additionally, the same set of insights empowers you to enhance retention rates. Consequently, your profitability experiences an upward trajectory. On top of all these benefits, utilizing our approach ensures that your organization not only keeps pace with the competition, but overtakes it. Hence, we see the integration of our tools as a significant stride towards a more lucrative, competitive future for your organization.

 

WHAT YOU GET
  • Dynamic “OneLink” applications that fit any survey technology solution
  • Modern and robust in-house system platform with advanced data security capabilities
  • Powerful API solutions for efficient business-to-business data transfers
  • Real-time web-based reporting with unlimited users
  • Most effective survey tools using the latest web and mobile technologies
  • CX Technology that integrates all your channels with data
Our Technology Partners
Where we made a difference
UNDENIABLE IMPACT ON BUSINESS ACCOUNTS

“After teaming up with CSP we grew our business accounts by 1,247% over the next five (5) years. I credit CSP with helping our company hear the voice of our customer through the data, make that customer satisfaction actionable, and then follow through by designing and conducting training and development sessions to establish and maintain our company’s customer-centered culture at its highest level.”

SVP, Customer Experience

EXPONENTIAL GROWTH

“The most rewarding aspect of our partnership with CSP is their ability to report dramatic growth from our comprehensive service initiative. Compared to our peer group, we have had unprecedented growth. One area of our account portfolio went from 18% to 142% growth.”

SVP, Treasurer

MORE THAN DOUBLED OUR BOTTOM LINE

“We grew our business steadily over the first 107 years to $142,000,000. Over the next five (5) years in our partnership with CSP we grew to $368,000,000.”

SVP, Accounting & Finance

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