We believe at CSP that data is the critical foundation of any strategy aimed at improving the employee experience.
When you make decisions based on hard evidence, rather than personal opinions or anecdotal stories you’ve read about from other managers, you’re already on the right track to creating positive change.
Our Voice of the Employee (VoE) program helps you do just that. It provides you with a better picture of several factors within your organization’s internal structure so you can take direct actions, including quick fixes, pressing issues, larger-scale change opportunities and roadblocks caused from lack of resources.
WHAT THE PROGRAM COVERS
Capturing data from your employees is the best way to measure employee engagement and the value your employees bring to work every day. Our employee engagement assessment solution includes specific terms of your work areas, managers and supervisors, as well as the name of your organization.
The internal department assessment is an evaluation tool that provides a baseline of performance across your organization.
Our web-based survey measures the satisfaction and feedback of your employees from their regular interactions with other departments and their processes. The data received from the completed evaluation allows you to take action, such as implementing a rewards program, making improvements to processes, or coaching and training your employees. These improvements empower your employees to be more successful and to grow with the organization.
Insightful analysis is the key to employee engagement. Our employee satisfaction analytics provide you with results that can be used to strengthen your incentive programs, training philosophies, organizational structure, and strategic business objectives. Our detailed analyses allow you to continuously monitor employee performance levels and adjust accordingly.
WHAT WE PROVIDE THROUGH OUR ANALYTICS
Our reporting Web site is dynamic and user-friendly at every level. A secure portal with 24/7 access provides daily results from your employee satisfaction program and pushes proactive email notifications to designated managers in your organizations, alerting them of new report activity.
CSP provides enhanced benchmarking capabilities accessible in real time. Our Benchmark Analytical Reporting (BAR) Dashboard presents your total enterprise key metrics compared to your peer group benchmark as determined by asset size, region, and state.
Every six months, we roll up the total enterprise data and produce an executive review of the results. A concise executive summary is then developed and presented. This summary includes trending for total enterprise key metrics, key driver trending and peer group benchmark comparisons for the key criteria, as well as key observations and consultation. In-depth executive reviews are conducted annually which include new and updated key driver analysis, peer group comparisons of all criteria, and more extensive key observation and consultation sections.
Our Voice of the Employee analyses give you the necessary measurements and insights you need to improve employee development and cross-departmental interactions. Not only will you see actionable data detailing your employees’ perspectives and experiences, but through our optional analytics, we also help you understand the key drivers of internal engagement and service delivery.
WHAT WE COVER IN OUR ANALYSIS
Go beyond annual team performance reviews and objectives. No business can expect to grow and achieve sustainable success without an engaged workforce. Our Voice of the Employee program allows you to get a solid understanding of the factors that outline the relationship between customer service and satisfaction, knowing that customer experience is nurtured from the inside out, and relies heavily on competent, well-trained, and highly motivated employees.
Getting actionable data surrounding your company’s reputation is a key factor in determining the quality of applicants for your open positions, be they external or internal applicants. Our Voice of the Employee program helps you ensure that you are doing the all the right things to keep your employees feeling fulfilled. Any worthy candidate will see this as extra incentive to join your team.
Our Voice of the Employee program allows you to go beyond tangible benefits and compensation and get a feel for your workforce’s emotional investment in terms of your company’s success. How employees feel about their jobs, managers, workload and hours, combined with the company’s mission and the quality of the product or service, makes the difference between a job that looks good on paper and one that is actually satisfying.
Keep on top of employee engagement levels. At CSP, we understand that the highest-engaged employees are the least likely to look for or take other employment opportunities that come their way. Naturally, it follows that those who are the least engaged are also the least committed to staying on the team. Our Voice of the Employee program allows you to know where your employees stand when it comes to their engagement levels and adjust accordingly.
Let’s make your company culture shine inside and out. CSP provides a series of custom associate coaching and consultation solutions based on your employee motivation objectives and key metrics. Our proven associate consultation programs focus on specific behaviors that improve key drivers within your organization and result in increased employee engagement.
WHAT WE COVER THROUGH THE CONSULTATION
Let’s empower managers to nurture development. Our comprehensive Manager Development & Training learning program helps to embrace change and build consistent culture throughout your organization. Unlike off-the-shelf training materials or standalone seminars, our Manager Development & Training is fully customized to your enterprise’s unique culture and is supported by employee feedback as well as consistent coaching designed around your needs.
Our custom learning programs consist of coaching managers on the specific behaviors that improve key drivers of your associates’ engagement. Change management techniques are reinforced from the top down to ensure a successful integration.
Make the most out of your manager development and training. CSP’s Associate Training is a complementary program that guides the process of cultural change at the associate level. The idea is to maximize the benefit of manager-led coaching by ensuring that associates understand the expectations, goals, and methods being used to improve the organization’s culture. While CSP’s Manager Development & Training program targets managers and how they use key driver measurements to lead and coach, Associate Training focuses on how associates receive that coaching and turn it into action.
