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Consistency begins with a
strong foundation.


STARS® We provide an online library of coaching and training tools called STARS® that empowers your managers to improve the performance of employees. STARS contains hundreds of documents designed to help your employees improve behaviors that are measured through your VoC solution. These training and coaching documents are logical, brief, user-friendly, and extremely effective. They have been developed over many years and are centered on basic customer service skills and performance criteria that are key to great customer experiences.

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