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“CSP’s ‘Voice of the Customer’ research is unbeatable for assessing customer loyalty. Their research gives us a clear picture of the attitudes and behaviors that are impacting our bottom line. CSP’s suggestions are helping us entice new customers and maintain long-term ones, thanks to a proven process that holds our people accountable for how they treat our customers. We recommend them to anyone who wants to reach the highest standards of customer service.”

Astoria Federal Savings Brian Edwards, Executive Vice President and Managing Director of the Retail Banking Group

“CSP helped us increase our customer advocacy, which led to a boost in profits. They’ve identified and prioritized the key drivers that can predict customer loyalty and advocacy. Those qualities attract new customers who talk to their friends and neighbors about us. The more customer advocates we develop, the more profitable we become.”

Zions Bank Cristie Richards, Senior Vice President

“Customer Service Profiles measures and leads by example providing stellar customer care to their partners and I would recommend them to any financial institution that is serious about measuring and improving customer service and increasing sales to give them a call.”

United Community Bank Craig Metz, EVP

”Fairfield County Bank’s commitment to providing clients with outstanding service is one of our most important core values. With the assistance of our partner, CSP, we regularly monitor our customers’ service quality experience and look for ways to improve our delivery. Their customer-based methodology is a proven system for measuring feedback. We are quite pleased with the support we receive from the CSP team, and look forward to our continued association.”

Fairfield County Bank William DeMichiel, Senior Vice President, Sales Management

“We chose CSP because of its 25 years of experience working with banks all across the country, its benchmarking data and proven methodologies. CSP delivers analytics focusing on the key drivers of the customer experience, which is a major focus for Hancock Bank. CSP’s reports-on-demand and electronic web reporting capabilities allow us to monitor research data online on a daily basis.”

Hancock-Whitney Bank Angela Long, Customer Intelligence

"Customer Service Profiles’ Customer Loyalty Index Benchmark helps us measure the loyal tendencies of our customers and to compare our scores to our competitors. A great value!”

Nevada State Bank Jennifer Decker, Vice President