Passionate about improving the insightful delivery of the customer experience, our management team guides CSP’s Customer Experience Management programs and Research solutions. Their knowledge, consultative nature and leadership are what really drives the process of how to actually know your customers.
Our Management Team
Steve KutilekPresident & CEO
Steve has managed CSP since 2001. Prior to joining CSP, Steve was the Vice President of Sales at Call Interactive, a division of First Data Corporation (FDC). In addition to his duties as CEO, Steve is a principal owner of CSP.
John BeriganExecutive Vice President
John has been with CSP since 2001 and in the sales industry for over 30 years. John is the primary contact for all Sales and Marketing inquiries, contract negotiations, as well as ongoing projects for current clients. John is also a principal owner of CSP.
Angela LaChapelleDirector of Operations
Angela has been with CSP since 1998. Her experience and knowledge of the financial institution industry and understanding of customer insights is invaluable. Angela supervises and manages Client Services Managers and Production staff as well as monitoring current programs and taking appropriate action to ensure that CSP is delivering exceptional service and value to every client. Angela collaborates with internal departments concerning status, changes and enhancements to all programs.
Brooks DamierDirector of Research and Development
Brooks Dameier has over 20 years’ experience in designing, implementing, and consulting to survey research. He has worked with institutions across the country to translate quantitative data into organizational development principles through on-site presentations, visual and interactive reports, and one-on-one Executive coaching sessions. For the past three years as CSP’s Senior CX Consultant Brooks has worked to enhance our clients’ understanding of an excellent experience and as the Director of Research at CSP he’ll continue to advance their ability to achieve it.
Scott SmithIT Director
Scott Smith has over twenty-five years of management experience related to management of Information Technology organizations and technologies. A Nebraska native, Scott has extensive experience within the banking, financial, and customer satisfaction industry within the area. He’s responsible for managing and overseeing CSP’s IT department’s technical infrastructure, IT staff, software development, implementations, and security risks.