Steve Kutilek

President & CEO

Steve has managed CSP since 2001. Prior to joining CSP, Steve was the Vice President of Sales at Call Interactive, a division of First Data Corporation (FDC). In addition to his duties as CEO, Steve is a principal owner of CSP.

John Berigan

Executive Vice President

John has been with CSP since 2001 and in the sales industry for over 30 years. John is the primary contact for all Sales and Marketing inquiries, contract negotiations, as well as ongoing projects for current clients. John is also a principal owner of CSP.

Angela LaChapelle

Director of Operations

Angela has been with CSP since 1998. Her experience and knowledge of the financial institution industry and understanding of customer insights is invaluable. Angela supervises and manages Client Services Managers and Production staff as well as monitoring current programs and taking appropriate action to ensure that CSP is delivering exceptional service and value to every client. Angela collaborates with internal departments concerning status, changes and enhancements to all programs.

Lori Davis

Research and Development

Lori Davis has over 15 years of experience in market research. Lori’s focus and passion lies in helping clients use data to make decisions and improvements surrounding the customer experience. Lori is responsible for executing all phases of the customer experience measurement process including designing surveys, analyzing data, identifying trends, and delivering executive summaries. She also is responsible for working with clients to build innovative research and analysis solutions.


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