Join a growing company

Customer Service Profiles is an innovative, fast-growing company. We help businesses across the country measure, manage and improve their customer experience. We are located in Omaha, Nebraska, one of the Midwest’s most vibrant and livable cities, with a consistently strong job market based on various technological and professional service industries. Employment opportunities that we offer include: client services, data management, sales, marketing and other areas. Our employees enjoy a casual dress code and a fun, professional atmosphere that values personal growth and emphasizes collaboration. If you are interested in a future with Customer Service Profiles, please check out our available positions and submit your resume using the link provided.

Available Position Description:

Business System Analyst

Position Responsibilities:

  • Act as a liaison between clients (both internal and external) and the IT department
  • Write detailed requests, assist in prioritizing requests and tracking their progress
  • Gain knowledge of the business processes and the system workflow
  • Assist in system/application design and implementation timelines
  • Perform analyses and testing on internal and external reports and ensure the data is valid and accurate
  • Perform analyses and testing on new and existing applications and process changes for accuracy and to determine any problems with the application and how it interacts with the system
  • Coordinate work with other departments
  • General Help Desk support
  • Develop cost analyses

Position Qualifications:

  • Four-year degree in business, communications or computer science and/or four years experience in project management, systems analysis/design, or help desk
  • Detailed-oriented
  • Solution-oriented
  • Self starter
  • Ability to identify and articulate the advantages and disadvantages of program or process changes
  • Excellent verbal and written communication skills
  • Good math skills to perform calculations for reports
  • Strong computer skills and knowledge of Microsoft Office
  • Ability to prioritize work and meet deadlines

To apply for the Business System Analyst, please visit CareerLink.

  • Insurance

    "Great health and insurance benefits for a small company!" -- A CSP Employee

  • 401K

    Company Contribution; Managed by Award-winning Silverstone Group

  • Insurance

    Profit Sharing Bonus Opportunities

  • Paid Time Off

    Paid Time Off
    Paid Holiday, Vacation Dates, Sick Days

  • Paid Holidays

    Paid Holidays
    "Many opportunities to participate; Enjoy the camaraderie!" -- A CSP Employee

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