Capturing data from your employees is the best way to measure employee engagement and the value your employees bring to work every day. Our Employee Engagement Assessment solution, which is completely tailored with your organization in mind, includes specific terms of your work areas, managers, and supervisors.
By conducting custom surveys based on your customer and business objectives, CSP can carry out solid employee engagement assessments that provide actionable analysis and consultation that allows you to maximize your organization’s work culture change opportunities and leverage its current assets.
“BrandBank would not have achieved it’s unprecedented growth and Best-In-Class recognition without its partnership with CSP. CSP helped us hear the voice of the customer through the data, then analyzed that data to become actionable, and then followed through by designing and conducting training and development sessions to establish and maintain BrandBank’s customer-centric culture at its highest level.”
VICE PRESIDENT RETAIL SALES & SERVICE MANAGER
“CSP’s ‘Voice of the Customer’ research is unbeatable for assessing customer loyalty. We look for data that prompts action. That’s exactly what we get from CSP. Their ‘Voice of the Customer’ research gives us a clear picture of the attitudes and behaviors that are impacting our bottom line. CSP’s suggestions are helping us entice new customers and maintain long-term ones, thanks to a proven process that holds our people accountable for how they treat our customers. We recommend them to anyone who wants to reach the highest standards of customer service.”
PRESIDENT OF CONSUMER BANKING
“CSP showed us how our customers view our business. At United Community Bank, service is our distinction – and it is why we call ourselves The Bank that SERVICE Built. We also understand that satisfied customers buy more products and refer their friends, which helps us grow our bank and improve economic performance. It is vitally important to consistently measure our customer satisfaction and improve our customer service at all contact points. CSP helps us do both. CSP has the best solution and customer service in the marketplace. So like our referring customers, let me refer you to CSP.”
EVP OF MARKETING
