An essential part of gathering customer intelligence, CSP’s Custom Market Research provides you with a complete understanding of your relationship with your customers. Whether at a business or personal level, we use our extensive experience to show you the full picture you need to build and improve customer loyalty and brand preferences. Our comprehensive reporting and analysis provide benchmark indicators that allow you to compare your key metrics to industry peers.
We rely on state-of-the-art online and mobile survey technologies to find statistically valid results, industry benchmarking and key driver analyses that include overall customer satisfaction, loyalty, and advocacy. This allows us in turn to produce Custom Market Research that provides you with information you can use to make educated business decisions on how to improve your customer experience.
“After teaming up with CSP we grew our business accounts by 1,247% over the next five (5) years. I credit CSP with helping our company hear the voice of our customer through the data, make that customer satisfaction actionable, and then follow through by designing and conducting training and development sessions to establish and maintain our company’s customer-centered culture at its highest level.”
SVP, Customer Experience
“The most rewarding aspect of our partnership with CSP is their ability to report dramatic growth from our comprehensive service initiative. Compared to our peer group, we have had unprecedented growth. One area of our account portfolio went from 18% to 142% growth.”
SVP, Treasurer
“We grew our business steadily over the first 107 years to $142,000,000. Over the next five (5) years in our partnership with CSP we grew to $368,000,000.”
SVP, Accounting & Finance
