Next-Gen Banking: Elevating CX with Generative AI
Most banks are already on board with the benefits of AI, with 72% of finance leaders saying they use it
Most banks are already on board with the benefits of AI, with 72% of finance leaders saying they use it
Improving customer experience (CX) in financial services doesn’t begin with the latest CX tools or technology—it starts with business fundamentals.
Banking has changed tremendously over the past 30 years. Financial institutions once relied primarily on demographics, account balances, transaction histories,
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