Blog - Page 25 of 68 - Customer Service Profiles LLC

The Neuroscience of Customer Satisfaction

November 14, 2023

Customers expect more than ever from their banks. From convenience to personalization, the bar for customer satisfaction is set higher and higher as companies like Apple and Amazon use technology and design to deliver amazing customer experiences. This makes customer-centricity a strategic imperative. Banks need every possible tool in their

Rethinking Job Titles: Shifting Employee Perspectives in Banking

October 16, 2023

At any organization, employee titles signify rank in a hierarchy. But they can go way beyond simple rank to shape a customer-centric culture, as we learned talking with T.J. Hammond, a learning and development professional at Chick-fil-A. This discussion shed light on how a different approach to titles can empower

Why Customer Feedback is a Prerequisite for Open Banking

October 16, 2023

In the last few years, open banking has begun reshaping how banks operate, collaborate, and serve their customers. However, there’s one vital element that can’t be overlooked as financial institutions dive into the world of open banking: customer feedback. In this article, we’ll explore why customer feedback is a crucial

Open Banking’s Promise and Challenges: A New Era for Banks

October 16, 2023

Open banking is undoubtedly transforming the financial industry. The general idea: Banks partner with third-party service providers (usually fintechs) and offer services to customers via API connections. Both banks and fintechs get something out of the deal. Banks are able to offer customers an expanded array of new services and

Why account opening has become the most important part of the customer journey

September 21, 2023

Why account opening has become the most important part of the customer journey Now more than ever, customers expect a seamless and hassle-free experience when opening a new bank account. Account opening is often the very first interaction a customer has with a bank, and it sets the tone for

Getting Ready for Digital Account Opening: A Roadmap

September 21, 2023

Getting Ready for Digital Account Opening: A Roadmap As the financial landscape changes, it’s become clear that digital transformation is a necessity for financial institutions. Most large, traditional banks have mobile apps, where consumers expect to be able to complete financial transactions easily on their phones. More and more consumers