Blog - Customer Service Profiles LLC

The Evolving Digital Financial Institution

March 19, 2019

The customer experience for financial institutions, and customers’ perceptions of banks and credit unions, are changing. In a constantly evolving industry (and one that is evolving quicker than it ever has in the past), it’s important to take a step back and understand the current state of financial services. At

Moving Your Small/Mid-Sized Community Financial Institution to Digital

February 18, 2019

Small and mid-sized community financial institutions have always performed well when it comes to in-branch customer satisfaction. However, the according to The Financial Brand, community financial institution customers are most often dissatisfied with their FI’s digital capabilities and experience when compared to large national banks. By leveraging your internal staff,

Predictive Analytics for Financial Institutions

February 13, 2019

Predictive analytics is already changing the world. Stock brokers, Netflix and data miners are all using customer data to anticipate needs, create valuable offerings and better communicate with their customer base. Financial institutions have huge potential with analytics, both in terms of customer data and the capacity to help customers

Maintaining Customer Trust With Open Banking

February 1, 2019

Open banking is a new venture for established financial institutions to share customer data with third parties, notably FinTech partners, to bring more value to the customer. There is an inherent risk in sharing this data, but the benefit of partnering with FinTech organizations offers immense value. Notably, customers can

2019 Financial Institution Trends

January 21, 2019

2018 was a big year for financial services. Innovation with the advent of FinTech partnerships, a major push for digitization and a focus on omni-channel experiences defined a big transitionary period. In 2019, these areas of growth and change will continue, along with astute tailoring of new technology and opportunities.

Technology and Analytics: 4 Trends for 2019

January 14, 2019

2019 will bring about change for financial institutions and other businesses alike, with an overriding theme of using technology in a more sophisticated, customer-centric way. Until recently, data and technology have often felt like solutions to business challenges. However, customer information and digital interactions open up a myriad of new