4 Key Benefits of Embedded Finance

During times of economic uncertainty, customers face anxieties around their personal financial wellbeing. Monitoring a checking account can become a stressful endeavor, and, by proximity, banks and credit unions can become associated with a stressful personal financial picture for customers. While financial institutions can’t directly impact someone’s income or their spending choices, they can become […]

The competitive landscape for financial institutions demands a heightened focus on the customer experience, and a major part of that experience is the personal tailoring you’re able to deliver. Personalization creates an environment that is best suited to your customer, understanding their complex financial situation, background demographic information, opinion and preferences. Consider the following to […]

Most executives and leaders at financial institution are constantly trying to weigh the efficacy of a human touchpoint versus a digital offering. Humans offer the ability to train, solve complex scenarios, adjust on the fly, solve multiple problems as universal bankers, and provide an exceptional customer experience. Meanwhile, digital offerings have the ability to utilize […]

2023 is a new opportunity for financial institutions to consider their growth plans and align on a strategy that favors sensible, merit-based growth over expensive, grow-at-all-costs marketing budgets and clumsy approaches to customer acquisition. Specifically, focusing on increasing your operational efficiency, delivering on customer experience to drive organic growth, scaling with the support of partnerships, […]

In light of a potentially challenging 2023 from a macroeconomic perspective, banks and credit unions should consider ways they can make their operations more efficient. In particular, there are new and unique opportunities to automate banking from both a custom experience perspective as well as through back end operations. Automations can help deliver a consistent […]

Technology is only as good as the impact it has on your customers’ lives. Heavy investment without a desired customer experience goal dilutes the value you bring and jeopardizes the major initiatives you undertake to improve your organization. In 2023, make a point to begin with the end in mind and develop your technologies around […]

Informed leaders understand the value of customer experience, but at times it can be difficult to make lasting improvements (and investments) in customer experience when trying to mange the day-to-day operations of your financial institution. The beginning of a new year is a great time to remind yourself of your responsibility to your organization and […]

2023 appears to be a year full of economic uncertainty. After a bullish 14-year stretch of growth and economic expansion, disrupted only by-the financial ramifications of Covid-related closures and supply chain setbacks, the economy now looks to be slowing. Interest rates have risen dramatically in an effort to curb runaway inflation, and businesses and individuals […]

New technology in financial services is becoming increasingly specific to the individual, often including personalized recommendations and communications based on customer data. Moreover, the days of generic, one-size-fits-all ads and messaging are quickly going by the wayside and being replaced by persuasive and relevant content. Beyond advertising, this concept of targeted and relevant content applies […]

The success or failure of your financial institution starts from the top, and as a leader within your organization, it’s important to establish the right perspective and goals for your team. However, the day-to-day management of budget, staffing and addressing short-term issues can cloud leaders’ vision of the future and their responsible guidance of their […]