Improving the customer experience with research and thoughtful leadership.
Since 1987, CSP has been a leader in customer satisfaction research and performance management by designing, implementing and overseeing customer experience management programs that incorporate your most valuable asset – your customers. As a full-service research organization, we provide actionable analysis and consultation tailored to the unique objectives of each client that enables our clients to increase revenue, customer retention and profitability.
We understand what drives a superior customer experience and how to improve those drivers.
Voice of the Customer
We design and develop customized programs around the objectives and the culture of each client.
Predictive Sales Analysis
A unique set of key drivers developed by employee behaviors correlate to key sales metrics.
Consultation & Insights
We analyze metrics, discover key drivers, and know comparative peer group benchmarks.
Reporting & Analytics
We produce accessible, user-friendly reporting that is both meaningful and actionable.
Coaching & Training
Create a consistent customer experience, standardize processes and establish your company’s culture.
Key Driver Analysis
We can best predict a customer’s satisfaction with the overall performance of an employee.
Our assessments provide you with information you can use to make educated business decisions.
Peer Group Benchmarking
Clearly compare the trending of your key metrics with that of your peers.
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Our in-depth experience in the customer service management industry, along with our distinctive consultative approach, can help you build your customer experience program into one of your most important assets, providing a clear return on your investment.