"With CSP, we are able to measure our performance against our competitors."
Make research data more meaningful and actionable
Customer data is extremely helpful, but knowing what action to take is essential. With Customer Service Profiles', LLC (CSP) "Voice of the Customer" research, you’ll not only know your customers’ key drivers, you’ll be able to capitalize on the data immediately. You’ll understand which areas need focus, coaching and training. You also gain the insight to determine the most advantageous allocation of company funds. Find out how CSP can take your performance to the next level.
CSP's Expertise
CSP offers additional value with product features that enhance the meaning and actionability of the data you receive.
These features include:
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CSP's Voice of the Customer Solutions
Transactional Research
CSP is the research industry leader in providing the most accurate and objective research studying the transaction between customer and employee. Methodologies include Customer Based Mystery Shopping, Traditional Mystery Shopping, Post-Episodic Telephone Research, Web-based Surveys and Mail Surveys.
Customer Assessment Research
CSP offers a number of research methodologies to help you assess the overall advocacy, loyalty and satisfaction of your customer base. CSP’s Customer Assessment Research products will identify such things as:
Internal Customer Service Assessment Research
An important part of the “Voice of the Customer” is assessing the Internal Customer Service between your departments and the attitudes and feedback from the employees. CSP’s Internal Customer Service Assessment Research gathers feedback from employees on important topics such as communication, collaboration and obstacles that may be preventing them from providing the best customer experience possible.