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Voice of The Customer Insights
VOICE OF THE CUSTOMER INSIGHTS

Accurate and relevant customer intelligence continues to be an integral part of every business strategy. At CSP, we design and develop custom programs around the objectives and the culture of each of our clients. We focus on a statistically significant number of respondents to capture your customer’s voice across a representative sample of your organization.

HOW WE DO IT

Explore your customers’ true voice. Considering your organization’s customer channels, the number of customers doing business within those channels and valuable insight collected through more than 35 years of experience from various touch points allows CSP to conduct extensive Voice of Customer research for your organization. With that information in hand, we can then define and develop a tailored customer experience program and survey methodologies that effectively capture your unique VoC.

WHAT YOU GET
  • A platform that captures the VoC across all channels and touch points
  • Insight on your customers’ objectives
  • Data surrounding customer experience (products and services)
  • Useful online customer feedback
Where we made a difference
UNDENIABLE IMPACT ON BUSINESS ACCOUNTS

“After teaming up with CSP we grew our business accounts by 1,247% over the next five (5) years. I credit CSP with helping our company hear the voice of our customer through the data, make that customer satisfaction actionable, and then follow through by designing and conducting training and development sessions to establish and maintain our company’s customer-centered culture at its highest level.”

SVP, Customer Experience

EXPONENTIAL GROWTH

“The most rewarding aspect of our partnership with CSP is their ability to report dramatic growth from our comprehensive service initiative. Compared to our peer group, we have had unprecedented growth. One area of our account portfolio went from 18% to 142% growth.”

SVP, Treasurer

MORE THAN DOUBLED OUR BOTTOM LINE

“We grew our business steadily over the first 107 years to $142,000,000. Over the next five (5) years in our partnership with CSP we grew to $368,000,000.”

SVP, Accounting & Finance

TALK TO OUR EXPERTS