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Employee engagement equals motivation, commitment, and success

Employee Engagement Assessment

A superior customer experience relies on having an engaged team, from management down to each customer service representative.  Highly engaged employees are more likely to deliver their best work, feel invested in achieving business goals and driving the organization’s future, and remain committed to the organization.  Capturing data from your employees is the best way to measure employee engagement and the value your employees bring to work every day.

The Employee Engagement Assessment at CSP reveals current strengths and opportunities for positive change in your organization. Your employees answer questions that inform your supervisors and managers, and other executive leadership, so that they can take action.  The Employee Engagement Assessment evaluates common attributes that influence the level of emotional motivation, commitment, and connectedness your employees feel about their workplace. The objective of this process is to turn intangible motivators into markers for progress and success.

The Employee Engagement Assessment survey tool is designed to be administered on an annual basis.  And, just like in our Customer Experience Solutions and Development & Training programs, our experts work with you to customize the survey to meet your needs.  Instead of trying to fit your organization into the same mold as others, your Employee Engagement Assessment will include specific terms of your work areas, managers and supervisors, as well as the name of your financial institution.

Learn more about the value of staying tuned in to your employees’ experience: read “5 Compelling Reasons to Measure Employee Engagement.”

To learn more about CSP’s Employee Engagement Assessment, contact us today!



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