Home
Custom Market Research

CUSTOM MARKET RESEARCH

Custom Customer Market Research is an essential part of gathering customer intelligence. CSP’s  Custom Customer Market Research provides you with a complete understanding of your relationship with your customers. Whether at a business or personal level, we use our extensive experience to show you the full picture you need to build and to improve customer loyalty and brand preferences. Our comprehensive reporting  and analytics provide industry benchmark indicators that allow you to compare your key metrics to industry peers. Click here and the article for more  information on research methods. 5 Types Of Impact On Market Research

HOW WE DO IT

Custom Customer Market Research

We rely on state-of-the-art online and mobile survey technologies to find statistically valid results, industry benchmarking and key driver analyses that include overall customer satisfaction, loyalty, and advocacy. This allows us in turn to produce Custom Customer Market Research that provides you with information you can use to make informed business decisions on how to improve your customer experience.

WHAT YOU GET
  • Industry-specific benchmarking
  • Key metrics surrounding your customer base
  • Comprehensive reporting
  • Educated business decision solutions
Where we made a difference
UNDENIABLE IMPACT ON BUSINESS ACCOUNTS

“After teaming up with CSP we grew our business accounts by 1,247% over the next five (5) years. I credit CSP with helping our company hear the voice of our customer through the data, make that customer satisfaction actionable, and then follow through by designing and conducting training and development sessions to establish and maintain our company’s customer-centered culture at its highest level.”

SVP, Customer Experience

EXPONENTIAL GROWTH

“The most rewarding aspect of our partnership with CSP is their ability to report dramatic growth from our comprehensive service initiative. Compared to our peer group, we have had unprecedented growth. One area of our account portfolio went from 18% to 142% growth.”

SVP, Treasurer

MORE THAN DOUBLED OUR BOTTOM LINE

“We grew our business steadily over the first 107 years to $142,000,000. Over the next five (5) years in our partnership with CSP we grew to $368,000,000.”

SVP, Accounting & Finance

TALK TO OUR EXPERTS