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Voice of the Customer

ACTIONABLE INSIGHTS MATTER

CSP works with you to design a custom program that delivers the most reliable and valid results possible for you to take action. CSP’s data collection methodologies include:

  • Email/Online (web)
  • Mobile
  • Customer Panel
  • Phone Interviews
  • Mail
  • Mixed Methodology (combination of two or more methods)

We specialize in capturing the insights of your customer experience by developing a Customer Experience Research program tailored to your specific objectives, resources and culture.  A number of data collection methodologies are offered that ensure:

  • Flexibility and customization of the program
  • A representative sample for each business channel
  • Statistically significant data across the entire enterprise
  • Relevant, powerful and impactful customer and employee data
  • Ease of administration

Your customers will feel more valued and engaged when you take the time to listen and understand what they have to say.

Actionable insights can be delivered to the right place at the right time

  • CSP provides data and analysis across multiple levels, from individual Employee scores to a total organization snapshot.

Quantitative analysis is combined with a training and development perspective to create a “common understanding”

  • Recommendations go beyond the need to simply “increase the scores”
  • Includes behavior-based action plans for employees, managers, teams, and the overall organization


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