Post-Episodic Telephone Evaluations
When your customers have routine or significant interactions with your business, being able to speak to them about their experience can provide valuable insight around your products and processes. Our highly trained research interviewers have the ability to ask probing questions around a customer’s experience to provide you with detailed, in-depth results.
Post-episodic telephone evaluations provide a quick turnaround time between interaction and evaluation. This also allows you to receive customer feedback quickly to address and resolve any potential issues they may identify.