Customer Experience Program
We can measure and provide diagnostic feedback on all channels and touch points through a statistically valid panel of your customers who enroll and participate in an active customer panel that revolves throughout the year to produce a variety of insights. Our Customer Experience Program focuses on gathering ongoing feedback directly from your customers’ routine interactions. This program evaluates the experience from your customers’ everyday experiences, including identifying the employees who conducted the transactions, capturing data on more employee performance behaviors than traditional surveying methods.
Your customers’ objective and unbiased insights provide detailed data on the performance of your employees and offices across your entire enterprise. This gives you the knowledge needed to manage your customer experience in the best possible way.