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CSP’S CX & VOC TECHNOLOGY

To custom design CX programs that systematically capture instant feedback during key touchpoints in your organization’s customer and employee journeys, we make it a point at CSP to leverage a range of state-of-the-art technology solutions, from web-based tools and dashboards to leading industry program applications.

HOW WE DO IT

By integrating the latest in CX technology throughout multiple channels, CSP manages to place your organization squarely on the cutting edge of expert data analysis and consultation, helping you in turn to clearly identify the key drivers and information you require to maximize revenue growth, improve retention, increase profitability and outwit the competition.

WHAT YOU GET
  • Dynamic “OneLink” applications that fit any survey technology solution
  • Modern and robust in-house system platform with advanced data security capabilities
  • Powerful API solutions for efficient business-to-business data transfers
  • Real-time web-based reporting with unlimited users
  • State-of-the-art survey tools using the latest web and mobile technologies
  • Technology that integrates all your channels with data
Where we made a difference
UNDENIABLE IMPACT ON BUSINESS ACCOUNTS

“After teaming up with CSP we grew our business accounts by 1,247% over the next five (5) years. I credit CSP with helping our company hear the voice of our customer through the data, make that customer satisfaction actionable, and then follow through by designing and conducting training and development sessions to establish and maintain our company’s customer-centered culture at its highest level.”

SVP, Customer Experience

EXPONENTIAL GROWTH

“The most rewarding aspect of our partnership with CSP is their ability to report dramatic growth from our comprehensive service initiative. Compared to our peer group, we have had unprecedented growth. One area of our account portfolio went from 18% to 142% growth.”

SVP, Treasurer

MORE THAN DOUBLED OUR BOTTOM LINE

“We grew our business steadily over the first 107 years to $142,000,000. Over the next five (5) years in our partnership with CSP we grew to $368,000,000.”

SVP, Accounting & Finance

TALK TO OUR EXPERTS