Manager Development & Training
CSP Manager Development & Training is a comprehensive learning program that helps guide change and build consistent culture throughout your organization. Unlike off-the-shelf training materials or standalone seminars, our Manager Development & Training is fully customized to each unique Service Climate. Our methods are supported by employee and customer feedback, as well as consistent coaching designed around your needs.
Throughout this program, change management techniques are reinforced from the top down to ensure a successful integration.
- On-site workshop sessions and materials highlight best practices for moving information into action
- Monthly check-ins and regular refreshers provide ongoing support and accountability
- One-on-one coaching is available to further empower leaders to nurture their team’s growth
- A foundation in data supports a customized roadmap to meeting your goals, with measurable checkpoints along the way.
CSP Manager Development & Training is the perfect complement to our Voice of the Customer and Competitive Benchmarking solutions, completing the cycle of success by aligning customers, employees, managers, and data.
To learn more about this program, contact us today! Click below on “Want to know more” to email us or call us at 800-841-7954 extension 101.
Also, check out our blog post featured by influential Customer Experience speaker and teacher Shep Hyken as a guest blog in August 2016; Left Brain, Right Brain: Aligning Internal Culture and Customer Analytics.