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Internal Department Assessment
INTERNAL DEPARTMENT ASSESSMENT

CSP’s Internal Department Assessment is an evaluation tool that provides a baseline of performance across your organization. The data received from the completed evaluation allows you to take action, such as implementing a rewards program, making improvements to processes, or coaching and training your employees. These improvements empower your employees to be more successful and to grow with the organization.

HOW WE DO IT

We conduct web-based surveys that measure the satisfaction and feedback of your employees from their regular interactions with other departments and their processes.

WHAT YOU GET
  • Baseline of performance across the organization
  • Customizable evaluation tool
  • Interdepartmental employee satisfaction feedback
  • Actionable data focused on your organization’s internal structure
Where we made a difference

“BrandBank would not have achieved it’s unprecedented growth and Best-In-Class recognition without its partnership with CSP. CSP helped us hear the voice of the customer through the data, then analyzed that data to become actionable, and then followed through by designing and conducting training and development sessions to establish and maintain BrandBank’s customer-centric culture at its highest level.”

VICE PRESIDENT RETAIL SALES & SERVICE MANAGER

“CSP’s ‘Voice of the Customer’ research is unbeatable for assessing customer loyalty. We look for data that prompts action. That’s exactly what we get from CSP. Their ‘Voice of the Customer’ research gives us a clear picture of the attitudes and behaviors that are impacting our bottom line. CSP’s suggestions are helping us entice new customers and maintain long-term ones, thanks to a proven process that holds our people accountable for how they treat our customers. We recommend them to anyone who wants to reach the highest standards of customer service.”

PRESIDENT OF CONSUMER BANKING

“CSP showed us how our customers view our business. At United Community Bank, service is our distinction – and it is why we call ourselves The Bank that SERVICE Built. We also understand that satisfied customers buy more products and refer their friends, which helps us grow our bank and improve economic performance. It is vitally important to consistently measure our customer satisfaction and improve our customer service at all contact points. CSP helps us do both. CSP has the best solution and customer service in the marketplace. So like our referring customers, let me refer you to CSP.”

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