Customer Attrition and Retention Assessments

CUSTOMER ATTRITION AND RETENTION ASSESSMENTS

Customer attrition/retention assessments are critical to your business success.

It costs more to get a new customer than to keep an existing one. When you lose a customer, it’s important to understand why that customer was driven to end their relationship with your business.

Improve retention and reduce attrition.

Our customer attrition/retention assessments provide a window into your customer relationship that ultimately helps you improve retention rates. We define the controllable factors vs. non-controllable factors and provide industry benchmarking data so you can focus on the right solutions to reduce customer attrition.

HOW WE DO IT

Importance of Customer Attrition/Retention Assessments

The importance of customer attrition/assessments are critical to success. Using tried and tested investigative techniques, we focus on what is important to your current customer base and how to attract new customers. We transform those insights into a roadmap that leads to profitability and ongoing successful customer retention strategies that increase loyalty. For more information click here. https://www.csp.com/customer-satisfaction-and-retention-3-reasons-to-delight-your-customers/

WHAT YOU GET

Insight on customer retention rates
Industry benchmarking knowledge
Custom blueprint aimed at customer retention
Ongoing reporting and analysis

Where we made a difference

UNDENIABLE IMPACT ON BUSINESS ACCOUNTS

“After teaming up with CSP we grew our business accounts by 1,247% over the next five (5) years. I credit CSP with helping our company hear the voice of our customer through the data, make that customer satisfaction actionable, and then follow through by designing and conducting training and development sessions to establish and maintain our company’s customer-centered culture at its highest level.”

SVP, Customer Experience

EXPONENTIAL GROWTH

“The most rewarding aspect of our partnership with CSP is their ability to report dramatic growth from our comprehensive service initiative. Compared to our peer group, we have had unprecedented growth. One area of our account portfolio went from 18% to 142% growth.”

SVP, Treasurer

UNBEATABLE RESEARCH THAT ASSESSES CUSTOMER LOYALTY

“We look for data that prompts action. That’s exactly what we get from CSP. Their ‘Voice of the Customer’ research gives us a clear picture of the attitudes and behaviors that are impacting our bottom line. We recommend them to anyone who wants to reach the highest standards of customer service.”

EVP

TALK TO OUR EXPERTS

CUSTOMER ATTRITION AND RETENTION ASSESSMENTS

Customer attrition/retention assessments are critical to your business success.

Improve retention and reduce attrition.

Importance of Customer Attrition/Retention Assessments

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