CSP Happenings





Topic: CSP News

CSP Collects nearly 200 lbs in Food Bank Donation Drive

July 30, 2018

2018 marks another successful year of CSP employees helping the community by collecting food and other essentials for the Food Bank for the Heartland. Food Bank for the Heartland is the largest food bank in Nebraska and Iowa, serving 93 counties.  The organization provides for 535 food pantries, schools, emergency shelters and other nonprofit partners. During FY 2017, the organization has distributed 22 million meals to their nonprofit partners.

Fighting hunger is an ongoing, collaborative effort and Food Bank for the Heartland works with individuals, various organizations and grocery stores, as well as the USDA and Feeding America. They also make food purchases to add to the donations, ensuring there is enough food for those in need. For every dollar the Food Bank receives, they are able to provide three meals.  To learn more, visit foodbankheartland.org.

This year, CSP was able to collect nearly 200 lbs of food. Thank you to all of our employees for giving of their personal resources and to Food Bank for the Heartland for being here for our community!

CSP is also proud to partner with the Omaha Street School, Omaha Ronald McDonald House, Stephen Center Omaha, CUES and Angels Among Us, all worthwhile organizations serving the residents of Nebraska. We are grateful for the efforts of these organizations to make a difference in the communities we all share.

A Message from Our President: What Will Customer Experience Mean in 2017?

January 4, 2017

from Steve Kutilek, President & CEO of CSP

The more things change, the more they stay the same.

This often-quoted bit of irony seems appropriate as I reflect on the customer experience lessons of 2016 and look ahead to 2017. The details of customer experience management continue to change – technological innovations, new channels of communication, and evolving customer expectations, just to name a few. But the big picture of customer experience is what it always has been: relationships.

That theme is at the core of what CSP does for our clients. Sure, we’re a customer experience insights firm, but so much of the value of what we do is really about relationships. In 2016, we’ve debuted new solutions that not only deepen our relationships with our clients, but are designed around understanding the influence of inter-office relationships on the customer experience.

So let’s look at the connections that are and will continue to be important in the coming year:
  • The relationship between data and the customer experience, which is at the foundation of everything we do. Like most relationships, it’s a two-way street: you need data to inform your strategies and actions, while the data alone doesn’t mean much unless it’s followed by action. CSP prides ourselves on not just doing the research and issuing reports, but guiding our clients on concrete ways to use that information to their benefit.
  • The relationships between banking customers and their branches: This has been an ongoing conversation in the financial services industry for many years. Online banking, mobile banking, and virtual customer service have contributed significant changes to the way banks do business. But it’s clear that customers still value brick-and-mortar branches and the people who staff them. Their needs are evolving, but they still have needs. This evolution is largely fueled by the need for their bank to be the resident expert on any and all financial advice and direction.
  • The relationships between people and their devices. Smartphones, tablets, and even plain old computers are at the center of many consumers’ professional and personal lives. The rapid pace of innovation in this sphere has created immense pressure within other industries to keep up with their customers’ demands and expectations. But as this relates to Point 2 above, there are still plenty of folks who don’t use (or don’t have access to) the latest and greatest pieces of technology, or simply prefer the traditional ways of doing things. The continuing challenge to banks in 2017 will involve figuring out how to straddle both worlds.
  • The relationships between managers and employees. No matter your suite of products, solutions, and strategies for keeping customers happy, a healthy customer experience relies on healthy relationships behind the scenes. More companies are realizing and prioritizing the importance of manager development, coaching and training, and providing a well-balanced employee experience. All of these elements together create the infrastructure to support exceptional customer service and satisfaction. The more that managers understand what is truly driving the customer experience, the better they can coach and train their staffs to execute on those drivers.

Customer experience has always been about relationships, but no relationship exists in a vacuum. As the context and influencers continue to change, so too will our strategies – without ever losing sight of that core truth.

We at CSP are ready and eager to support you in the New Year and beyond. So as the calendar flips over this month, I invite you to take a moment and reflect on these relationships. How did they affect things for your business in 2016? Where do you see them going in 2017? And how can we help?

CSP Partners with Angels Among Us in 2016

December 31, 2016

Angels Among Us is a local non-profit organization that works with families of children who are being treated for cancer; whether being treated in a Nebraska hospital or needing to go out of state for treatment. The mission of Angels Among Us “is to reduce financial burdens on the family as much as possible so that they can focus on their child” (www.myangelsamoungus.org/who-we-are/).

In December 2016, CSP continued its partnership with Angels Among Us by providing donated items and money for the new Family Kit Project.  This year, CSP is proud to have gathered 83 items for the kits, two bags full of fabric, and $169.67 in cash donations to help purchase additional needed items for the Family Kits.

             

CSP is proud to partner with Angels Among Us, Omaha Street School, Omaha Ronald McDonald House, Stephen Center Omaha, and CUES, all worthwhile organizations serving the residents of Nebraska. We are grateful for the efforts of these organizations to make a difference in the communities we all share.

CSP Collects over 340 lbs in Food Bank Donation Drive

August 2, 2016

2016 marks the 10th year that CSP employees have banded together to collect food and other essentials for the Food Bank for the Heartland. As the largest food bank serving 93 counties in Nebraska and Iowa, Food Bank for the Heartland provides for 244 schools and 225 food pantries, emergency shelters and other nonprofit partners. During 2015, the organization distributed 13.1 million meals to their nonprofit partners, touching the lives of over 250,000 people.

This year, CSP was able to collect over seven boxes of donated food and other essential items, totaling 342 lbs – exactly 80 lbs more from last year! 

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CSP is also proud to partner with the Omaha Street School, Omaha Ronald McDonald House, Stephen Center Omaha, CUES and Angels Among Us, all worthwhile organizations serving the residents of Nebraska. We are grateful for the efforts of these organizations to make a difference in the communities we all share.

250+ Pounds of Food Collected in Food Bank Donation Drive

December 14, 2015

Each year since 2006, CSP employees have banded together to collect a variety of essentials, to donate to Food Bank for the Heartland. As the largest food bank in Nebraska and Iowa, Food Bank for the Heartland serves 244 schools and 225 food pantries, emergency shelters and other nonprofit partners. During 2014, the organization distributed 15.5 million pounds of food to our nonprofit partners that have touched the lives of over 250,000 people in the community.

This year, CSP collected just over four boxes of donations of food and other needed items, totaling 262 lbs – up about 20 lbs from last year! 

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Fighting Hunger in the Heartland, One Box at a Time

November 28, 2014

Holidays and food go hand-in-hand, but as we get into the season of big feasts and sweet treats, here’s a humbling statistic to swallow:

15 percent of Nebraskans reported at least one time in the past 12 months when they did not have enough money to buy food that they or their family needed.

That’s why each year since 2006, CSP employees have banded together to collect a variety of essentials, to donate to Food Bank for the Heartland, a nonprofit organization that supports 285 partners in Nebraska and western Iowa.

This year’s drive produced four full boxes of donations, including canned and dry goods, amounting to 243 pounds of food.

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In the last fiscal year, Food Bank for the Heartland distributed over 15 million pounds of food to organizations and facilities across 93 counties. CSP is proud to contribute towards their vision of ending hunger in this region for individuals, families, children and seniors in need.

We’re also proud to have our roots in Omaha and do our part to give back to the community around us, working with the Omaha Street School, Open Door Mission, Omaha Ronald McDonald House, Stephen Center Omaha, CUES and Angels Among Us along with the Food Bank to improve the quality of life in our region.

It may be a season of eating, but it’s also the season of gratitude and giving. CSP applauds the efforts of those working to better their communities and encourages every individual and business to look for ways to make a positive impact, however big or small.

 

Don’t Be Fooled by a CSP Imposter

October 17, 2014

Recently, we have been notified by the Better Business Bureau that someone is using our name and address to solicit secret shoppers. Consumers report that they receive a cashier’s check for $1,993.00 and are instructed to take the check to an ATM machine, keep a portion of the money, evaluate a retail outlet, send a wire transfer through Western Union, and allege money remaining to another secret shopper “in order for them to complete their assignment.” Please be aware this correspondence is NOT from Customer Service Profiles. The cashier’s checks are counterfeit and victims have lost money in this scam designed to fool consumers into thinking they have actually been hired to work as secret shoppers. If you have received one of these checks, please report the incident to the BBB at http://www.bbb.org/.