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Reporting

An essential aspect of delivering effective research results is the ability to produce accessible, user-friendly reporting that is both meaningful and allows you to take action. Our web-based reporting services ensure accountability, empowerment and consistency across your organization and are designed with both the executive and the everyday user in mind.  Our Dashboard feature allows executives to see an immediate snapshot of their enterprise’s key metrics, while management can view results on individual employees and offices.

CSP’s VoC Reporting Features

  •  CSP Analysis and Consultation

Key Drivers of Customer Satisfaction and Loyalty identified for each touchpoint

  •  Industry Benchmarking Comparison

Common Categories:

• Channel/Position

• Asset Size

• Geography (Region and State levels available)

  • Real Time Web Based Reporting

Available Day #1, no extra programming

• Unlimited User Access

• Executive Dashboard

• Benchmarking Information

• Industry Key Drivers and Predictive Modeling

• Multiple segmentation reports (Satisfaction, Loyalty, Transaction Logistics)

 



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