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CSP’s Voice of the Customer Research

Understand your strengths and weaknesses from your customers’ perspective with CSP’s proven "Voice of the Customer" research

Customer Service Profiles, LLC (CSP) provides targeted, in-depth relationship assessments about your customer base, national norms, employee perceptions and key drivers for increasing knowledge of customer loyalty and advocacy. You’ll also have access to appraisals of your competitors’ performance in your trade area. Armed with this comprehensive knowledge, you’ll be able to make spending decisions that will improve performance. Find out how CSP can take your performance to the next level.

 

CSP's Expertise


CSP offers additional value with product features enhancing the meaning and actionability of the data you receive. These features include:


CSP's National and Regional Benchmarking Data
CSP's Key Driver Analysis
CSP's Best-in-Class Summary
CSP's STARS Training Library
CSP's Customer Loyalty Index
CSP's Expert Survey Design

CSP's Voice of the Customer Solutions


Transactional Reasearch

CSP's Transactional Research

CSP is the research industry leader in providing the most accurate and objective research studying the transaction between customer and employee. Methodologies include Customer Based Mystery Shopping, Traditional Mystery Shopping, Post-Episodic Telephone Research, Web-based Surveys and Mail Surveys.
Customer Assessment Reasearch

CSP's Customer Assessment Research

CSP offers a number of research methodologies to help our clients assess the overall advocacy, loyalty and satisfaction of their customer base. CSP’s Customer Assessment Research products answer some of these questions - What is truly driving customer advocacy and loyalty? What are the most important aspects of the products and services you offer the market? How is your brand assessed in the marketplace and how does your company compare to your competition?

Employee Assessment Research

CSP's Internal Customer Service Assessment Research

An important part of the Voice of the Customer is assessing the Internal Customer Service between departments and the attitudes and feedback from a company’s employees. CSP’s Internal Customer Service Assessment Research gathers feedback from employees of different departments and covers important topics such as communication, collaboration and obstacles preventing employees from providing the best customer experience possible.
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