Our unique processes provide actionable customer insights and improve loyalty.
Turn an excellent customer experience into your most important asset, and provide a clear return on your investment with our comprehensive package of services and distinctive consultative approach.
- 30 years of experience serving the financial service industry.
- Research solutions customized exclusively to meet your needs.
- Peer group benchmarking comparisons in real time.
- Meaningful data analysis and consultation.
- Employee coaching and training resources.
We want to help you make a difference in the lives of your customers.
Contact us at 800.841.7954 ext. 101 or complete our form below.
Our company, Customer Service Profiles, LLC (CSP), has had our name and address fraudulently appropriated for a “secret shopper” scam. The scam involves mailed letters requesting the recipient to perform a “secret shop” at a Walmart store, along with a fake cashier’s check. The letter also includes a name, email, and phone number that are NOT associated with our company. However, we are also receiving some direct calls and mail inquiring about this letter, based on its use of our name and address. Please disregard the letter and fraudulent check that you have received. The Better Business Bureau has been notified of this scam.
CSP is a legitimate customer experience research organization that has collected customer insights data for the financial industry for 30 years. We are not affiliated in any way with this scam.