“Customer Service Profiles measures and leads by example providing stellar customer care to their partners and I would recommend them to any financial institution that is serious about measuring and improving customer service and increasing sales to give them a call.”

United Community Bank Craig Metz, EVP

“CSP helped us increase our customer advocacy, which led to a boost in profits. They’ve identified and prioritized the key drivers that can predict customer loyalty and advocacy. Those qualities attract new customers who talk to their friends and neighbors about us. The more customer advocates we develop, the more profitable we become.”

Zions Bank Cristie Richards, Senior Vice President

“CSP’s ‘Voice of the Customer’ research is unbeatable for assessing customer loyalty. Their research gives us a clear picture of the attitudes and behaviors that are impacting our bottom line. CSP’s suggestions are helping us entice new customers and maintain long-term ones, thanks to a proven process that holds our people accountable for how they treat our customers. We recommend them to anyone who wants to reach the highest standards of customer service.”

Astoria Federal Savings Brian Edwards, Executive Vice President and Managing Director of the Retail Banking Group

“We chose CSP because of its 25 years of experience working with banks all across the country, its benchmarking data and proven methodologies. CSP delivers analytics focusing on the key drivers of the customer experience, which is a major focus for Hancock Bank. CSP’s reports-on-demand and electronic web reporting capabilities allow us to monitor research data online on a daily basis.”

Hancock-Whitney Bank Angela Long, Customer Intelligence

”Fairfield County Bank’s commitment to providing clients with outstanding service is one of our most important core values. With the assistance of our partner, CSP, we regularly monitor our customers’ service quality experience and look for ways to improve our delivery. Their customer-based methodology is a proven system for measuring feedback. We are quite pleased with the support we receive from the CSP team, and look forward to our continued association.”

Fairfield County Bank William DeMichiel, Senior Vice President, Sales Management

"Customer Service Profiles’ Customer Loyalty Index Benchmark helps us measure the loyal tendencies of our customers and to compare our scores to our competitors. A great value!”

Nevada State Bank Jennifer Decker, Vice President

Our unique processes provide actionable customer insights and improve loyalty.


Turn an excellent customer experience into your most important asset, and provide a clear return on your investment with our comprehensive package of services and distinctive consultative approach.

  • 30 years of experience serving the financial service industry.
  • Research solutions customized exclusively to meet your needs.
  • Peer group benchmarking comparisons in real time.
  • Meaningful data analysis and consultation.
  • Employee coaching and training resources.

We want to help you make a difference in the lives of your customers.

Contact us at 800.841.7954 ext. 101 or complete our form below.

 

Announcement!

Our company, Customer Service Profiles, LLC (CSP), has had our name and address fraudulently appropriated for a “secret shopper” scam.  The scam involves mailed letters requesting the recipient to perform a “secret shop” at a Walmart store, along with a fake cashier’s check. The letter also includes a name, email, and phone number that are NOT associated with our company. However, we are also receiving some direct calls and mail inquiring about this letter, based on its use of our name and address. Please disregard the letter and fraudulent check that you have received. The Better Business Bureau has been notified of this scam.

CSP is a legitimate customer experience research organization that has collected customer insights data for the financial industry for 30 years. We are not affiliated in any way with this scam.

Contact us today to learn more about CSP.

Affiliations

Customer Service Profiles is proud of our commitment to our business community, customers and employees by being members in the following organizations.

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