Passionate about improving the insightful delivery of the customer experience, our management team guides CSP’s Customer Experience Management programs and Research solutions. Their knowledge, consultative nature and leadership are what really drives the process of how to actually know your customers.
Our Management Team
Steve KutilekPresident & CEO
Steve has managed CSP since 2001. Prior to joining CSP, Steve was the Vice President of Sales at Call Interactive, a division of First Data Corporation (FDC). In addition to his duties as CEO, Steve is a principal owner of CSP.
John BeriganExecutive Vice President
John has been with CSP since 2001 and in the sales industry for over 30 years. John is the primary contact for all Sales and Marketing inquiries, contract negotiations, as well as ongoing projects for current clients. John is also a principal owner of CSP.
Angela LaChapelleDirector of Operations
Angela has been with CSP since 1998. Her experience and knowledge of the financial institution industry and understanding of customer insights is invaluable. Angela supervises and manages Client Services Managers and Production staff as well as monitoring current programs and taking appropriate action to ensure that CSP is delivering exceptional service and value to every client. Angela collaborates with internal departments concerning status, changes and enhancements to all programs.
Mike HoferDirector of Technology
Mike has been with CSP since 2006 and became CSP’s Director of Information Technology in 2007. He has over 12 years of experience in Information Technology and is directly responsible for CSP’s IT strategy and architecture. In addition to managing the IT staff, he also manages all aspects of CSP’s systems, databases, reports, servers, applications and Web sites. Mike oversees CSP software development and all of CSP’s systems, servers and databases that are hosted on CSP’s premises. Mike and his team develop CSP’s client driven applications and use agile software development to keep up with the client’s needs.
Jeff DahmsVice President of Research and Development
Jeff has been with CSP since 2014. He has over 12 years of experience managing and consulting to data for both internal and external clients and has extensive experience in helping Executives focus on key indicators in order to achieve maximum results. Jeff is responsible for executing all phases of the customer service measurement process including designing surveys, analyzing data, identifying trends, and delivering executive summaries. He also is responsible for working with clients to build innovative research and analysis solutions.