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Solutions designed to make customer service your most valuable asset

Customer Service Profiles (CSP) is a premier provider of Customer Experience Management programs and market research solutions. For nearly 30 years, we’ve been providing our clients with valuable insight into their customer experience. As a full-service research organization, we provide actionable analysis and consultation that enables our clients to increase revenue, customer retention and profitability.

Our innovative research solutions are tailored to the unique objectives of each client and include products and services that feature multiple methodologies, ensuring we have a package that fits your needs.

Our Mission

We exist to provide our clients with a clear roadmap that will help improve customer service, increase customer loyalty and promote customer advocacy. We strive to offer a valuable, beneficial experience to each of our clients.

We are passionate about improving the customer experience – and we want to help you make a difference in the lives of your customers.

Our Services

Since 1987, we have been a leader in customer satisfaction research and performance management by designing, implementing and overseeing customer experience management programs that incorporate your most valuable asset – your customers. Through concise reporting and ongoing consultation, you’ll gain a clear idea of your institution’s performance level, as seen through the eyes of the people who keep your business alive and thriving.

We support our services with:

  • Thought leadership in customer experience management
  • Meaningful data analysis and consultation
  • Comprehensive follow-through to help you turn information into action
  • Predictive Sales Analysis capabilities
  • Customized coaching and training for your employees

Our in-depth experience, combined with a comprehensive package of services and our distinctive consultative approach, can help you turn excellent customer satisfaction into one of your most important assets and provide a clear return on your investment.



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