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UNMATCHED EXPERIENCE
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We have been helping businesses measure and improve customer satisfaction for more than 25 years. Our
experience will become your greatest advantage in measuring and improving your customer experiences,
retaining customers, and increasing profits.
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CUSTOMER KNOWLEDGE
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CSP’s tagline of “Know Your Customers” becomes reality when you work with us because nobody in the research
industry has the ability to connect with a representative sample of your customer base better than CSP.
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PROVEN METHODS
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Every component of CSP’s Voice of Customer research has been specifically designed to serve clients
and help institutions of all sizes measure and improve customer satisfaction. Clients who follow and
adhere to the CSP Model experience improved employee performance and increased customer satisfaction
and loyalty.
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ACTIONABLE DATA ANALYSIS
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We don't just gather customer service data. We help you turn that data into action through advanced
statistical analysis, consultation, reward and recognition programs and coaching and training tools.
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REAL-TIME WEB-BASED REPORTING
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We offer highly automated and flexible reporting systems, including totally secure electronic reporting
and remote data access through Web-based utilities.
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SEAMLESS INTEGRATION
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Executed under the umbrella of your company's identity program, our services create a seamless extension
of your organization and enhance your service image.
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MAXIMUM FLEXIBILITY
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We can customize every program component to meet your standards and achieve your goals.
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COMPLETE PROGRAM ADMINISTRATION
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We handle all program details from beginning to end, with minimal reliance upon your staff or resources.
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DEDICATED CLIENT SERVICES TEAM
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With Customer Service Profiles, you will have a dedicated team of professionals, including a client
services manager and support staff. A single point of contact ensures clear communication and ease of
administration.
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SYSTEM-WIDE COVERAGE
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By utilizing customer-based programs, we can realistically measure and improve satisfaction at every
single customer contact point throughout your network.
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ONE-STOP SHOPPING
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You can count on Customer Service Profiles for everything you need to measure and improve satisfaction:
measurement programs, statistical analysis, consultation, maintenance programs, coaching and training
tools, and reward and recognition programs.
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