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We design unique processes which
provide actionable customer insights
that improve loyalty and advocacy.
arrow More than 25 years of experience serving the financial services industry.
arrow Research solution that are customized exclusively for your needs.
arrow Peer-group benchmarking comparisons.
arrow Meaningful data analysis and consultation.
arrow Employee coaching and training resources.
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to learn more...
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United Community Bank
Hancock Bank
Astroia Federal Savingsy Bank
UMB Bank
Zions Bank
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Customer Service Profiles measures and leads by example providing stellar customer care to their partners and I would recommend them
to any financial institution that is serious about measuring and improving customer service and increasing sales to give them a call.
We chose CSP because of its 25 years of experience working with banks all across the country, its benchmarking data and proven methodologies.
CSP delivers analytics focusing on the key drivers of the customer experience, which is a major focus for Hancock Bank.
CSP’s ‘Voice of the Customer’ research is unbeatable for assessing customer loyalty. We look for data that prompts action. That’s exactly what we get
from CSP. Their ‘Voice of the Customer’ research gives us a clear picture of the attitudes and behaviors that are impacting our bottom line.
When we wanted to make decisions that translated into profits, we called CSP. We used to think we knew what our customers wanted and we operated
on those assumptions. CSP’s transactional customer research and analysis have helped us take action and improve our performance.
CSP helped us increase our customer advocacy, which led to a boost in profits. We want our customer to have a positive perception of our business.
That means we make every effort to promote loyalty, not only with our client base but with our employees as well. That’s where CSP comes in.
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CRAIG METZ
ANGELA LONG
BRIAN EDWARDS
TOM MATHIS
CRISTIE RICHARDS
EVP, MARKETING UNITED COMMUNITY BANK
CUSTOMER INTELLIGENCE MANAGER
SENIOR VICE PRESIDENT OF MARKETING
EXECUTIVE VICE PRESIDENT
SENIOR VICE PRESIDENT
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