Customer Service Profiles measures and leads by example providing stellar customer care to their partners
and I would recommend them
to any financial institution that is serious about measuring and improving customer service and increasing
sales to give them a call.
We chose CSP because of its 25 years of experience working with banks all across the country, its benchmarking
data and proven methodologies.
CSP delivers analytics focusing on the key drivers of the customer experience, which is a major focus
for Hancock Bank.
CSP’s ‘Voice of the Customer’ research is unbeatable for assessing customer loyalty. We look for data
that prompts action. That’s exactly what we get
from CSP. Their ‘Voice of the Customer’ research gives us a clear picture of the attitudes and behaviors
that are impacting our bottom line.
When we wanted to make decisions that translated into profits, we called CSP. We used to think we knew
what our customers wanted and we operated
on those assumptions. CSP’s transactional customer research and analysis have helped us take action
and improve our performance.
CSP helped us increase our customer advocacy, which led to a boost in profits. We want our customer
to have a positive perception of our business.
That means we make every effort to promote loyalty, not only with our client base but with our employees
as well. That’s where CSP comes in.