Customer Service Profiles (CSP) is a premier provider of Voice of the Customer research and Market research solutions. We are a full-service research organization with over 25 years of experience helping our clients gain knowledge from customer surveys that provide actionable analysis to ultimately improve the customer experience. CSP provides innovative research solutions that are tailored to the unique objectives of each client. We offer multiple methodologies within our many products and services; and what differentiates us from the competition is the consultation we provide to help our clients understand how to take action on their research results. Our mission with every client is to provide a clear roadmap to service quality excellence that will produce improved customer service, increase customer loyalty, and promote customer advocacy.

CSP can help you enhance nearly every aspect of your company's customer service program - and gain an advantage by helping you connect with and understand your customers. By following the "CSP Model" our clients obtain the knowledge about their customers that enable them to take action and make the improvements necessary to increase customer satisfaction, loyalty and advocacy.

Since 1987, we have been a leader in customer satisfaction research and performance management. We design, implement and manage customer service programs that incorporate your most valuable asset - your customers. Through concise reporting and ongoing review, you gain a clear image of your institution's performance level as seen through the eyes of your customers.

CSP’s Voice of the Customer research includes customer-based and professional mystery shopping, web-based surveys, and phone-based post-episodic surveys for on-going customer experience programs. Our point-in-time assessment research includes customer relationship assessment studies, competition studies and closed relationship assessments to help you measure, analyze and improve customer service throughout your organization. We support our services with:

	More than 25 years of experience serving the financial services industry.
	Proprietary methodologies developed exclusively for financial institutions.
	Meaningful data analysis and consultation.
	Comprehensive follow-through for turning information into action.
	Employee coaching and training resources.

If you want to energize your customer service program and improve customer satisfaction, CSP is ready to help. Our experience, together with our comprehensive package of services and consultative approach, can help you turn customer satisfaction into one of your largest assets and provide a clear return on your investment.